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Customer satisfaction
Last Updated on Monday, 21 March 2011 19:08 Written by Administrator Tuesday, 24 August 2010 11:52
Is commonly defined as measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four of a Balanced Scorecard.
In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. What we will do is to work with you with our customized ERA solutions in order to understand how it can fit and integrated to your existing systems, before building a plan for enhancing and customizing your infrastructure so that your business can continue as usual, enhancing your customer’s experience, and also helping you to reach new level. Whether it’s upgrading your support network or revising an ordering system, you know how your staff and customers interact with your business, and we know how to use technology to facilitate it more effectively